Will jilted Windows phone fans buy into Microsoft's mobile vision — or care?

Many Windows phone fans no longer trust Microsoft. That may be bad news for any future moves Microsoft makes in mobile.

Trust is the foundation for any relationship. Trust is built on mutual respect and predictability, trust can be hard to earn, and trust can be nearly impossible to restore when lost. Trust is key, in both personal relationships and those between a business and a customer. Like Microsoft and the forever-jilted Windows phone user.

Sadly, Microsoft has lost the confidence of many, if not most, current and former Windows phone users. Though there is skepticism about Microsoft's potential return to mobile, many ex-Windows phone users have already resolved never to embrace anything Microsoft brings to the mobile space.

The trust is gone. And that's bad news for Microsoft.

The Disconnect

Microsoft is a company with a history of in-fighting and poor team interaction.

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