Hey Alcatel, where's your support for the IDOL 4 Pro with Windows 10 Mobile?

Alcatel's new IDOL 4 Pro is now available in Europe. It's been on sale for over a week, and there's still no official support for it in the Insider Program. What gives?

It's been well over a week since Alcatel launched the IDOL 4 Pro in Europe. Sporting Windows 10 Mobile, the IDOL 4 Pro is likely going to be the last Windows 10 Mobile-based device to go on sale, which makes it an incredibly important handset for Windows phone fans. Unfortunately, it's already looking like Alcatel has no interest in actually "supporting" this handset that they're selling on the market right now.

For example, Alcatel still hasn't provided Microsoft with a recovery image for the EU and UK versions of the IDOL 4 Pro, meaning people who have bought this phone are out of luck if they run into any issues or want to go back to the production version of Windows 10 Mobile. Because of this, Microsoft doesn't officially support the IDOL 4 Pro in the Insider Program right now. You can still join it, but there's no way to go back once you do the upgrade without a recovery image.

I don't know why, but over a week after launch, there's still no Windows Device Recovery Tool support for the IDOL 4 Pro. The same device in the US (under a slightly difference name and with different bands) has recovery images in the Device Tool and as such is supported by the Insider Program, but the EU and UK version of the device doesn't. Alcatel, where is your support for the IDOL 4 Pro?

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