Microsoft Surface PCs blasted by Consumer Reports for reliability issues

In its annual reliability study, trusted recommendations company Consumer Reports blasted Microsoft's Surface lineup of PCs and removed its "recommended" designation for all Surfaces, according to reports.

The reason Consumer Reports took Microsoft and Surface to task was a significantly higher rate of breakage during the first couple of years of ownership, according to Reuters. Consumer Reports based its assessment on responses from 90,000 tablet and laptop owners and estimated that a full quarter of all Surface owners would experience some sort of problem with their PCs within two years of purchase. The most common issues with the Microsoft devices were reportedly frequent freezes, unexpected shutdowns, and touchscreen problems.

However, Microsoft quickly responded, saying it disagrees with the conclusion. Microsoft also said "its return and support rates differ significantly" than Consumer reports findings, Reuters says.

For what it's worth, Windows Central has a very active set of community forums based on the Surface lineup, and though we see posts regarding hardware issues and concerns about Surfaces, we have not seen constant complaints about Surface reliability. Of course, that does not mean a problem doesn't exist.

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