Microsoft's Panos Panay responds to Consumer Reports 'Surface reliability' survey

Microsoft's Panos Panay has responded to Consumer Reports survey regarding poor reliability of Surface products.

Earlier today, Consumer Reports announced that it was removing its recommendations for Microsoft's Surface line of devices, citing poor reliability after two years of use. This is a pretty big deal, and doesn't paint a very good picture for Microsoft.

The Consumer Reports survey results have been received with mixed response. While it is true that Surface devices in the past have suffered from reliability problems, Microsoft's new Surface products in 2017 have been much better. What's more, Microsoft itself says it disagrees with Consumer Reports findings.

Now, Surface lead Panos Panay has weighed in on the subject via an official blog post. Panay says Microsoft is confident that customer satisfaction from users who own a Surface Book or Surface Pro is high, citing 98 percent of users as satisfied. You can read the full response below:

The Surface Team's mission is and has always been to make devices that deliver great experiences to our customers and fans. It's the motivation for everything we do, and we are proud of the Surface devices we have built.

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